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Understanding how claims are processed

Two people's hands holding onto each other

Determination of coverage and eligibility

Review of claim information and supporting documentation.

Please Note: It is essential that the required forms/documentation to support your claim are submitted by the due date specified by Aflac in your Notice of Application. If not, your claim cannot be processed and may be denied. If you need more time, contact Aflac for an extension of time.

Decision is made. If approved, benefits are calculated. If denied, Notice of Denial is issued.

Figure out if you're eligible to receive CTPL benefits.

It's important to calculate the income you've made throughout the past 4 quarters in order to be sure you would qualify for CTPL benefits.

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

Employment Verification (REQUIRED)

The Employment Verification Form is included in your Notice of Application and has the case number and name pre-filled

  1. Provide this form to your employer. 
  2. Your employer must complete and return the form to Aflac within 10 days. 
  3. Your employer may return the form directly to Aflac, or they may return it to you to upload through the CT Paid Leave Aflac portal. 
  4. Follow up with your employer to ensure that the Employment Verification Form has been completed and returned to Aflac.
  5. If your employer has questions, they may use the Employment Verification Form Job Aid or contact us.

If you are still having trouble getting your employer to complete and return the form, call Aflac (877-499-8606) for guidance.

Are you a Sole Proprietor/Self-Employed Individual?
No Yes

Identity verification documents (REQUIRED)

Provide your identity verification documents directly to Aflac by uploading them into your claim through the CT Paid Leave Aflac Portal. 
  • Do not send original documents to Aflac. 
  • Provide color copies of the original documents.
  • You can use your mobile phone to take photos or use a free application such as Adobe Scan

When uploading identity verification documents, select Identification as document type.

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

When uploading the Statement of Family Relationship, select:

Document Type:
Family Relationship Form

When uploading the Certification for Care of A Family Member with a Serious Health Condition, select:

Document Type: Caregiver Certification Form

When uploading documents, do not use the sample forms.

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

When uploading the CT Paid Leave Family Violence Statement form, select:

Document Type: 
Family Violence

When uploading copy of appointments, court dates, or other proof of services, select:

Document Type: 
Family Violence

When uploading documents, do not use the sample forms

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

When uploading the Certification for Serious Injury or Illness of a Current Service Member for Military Caregiver Leave or the Form WH-385, select:

Document Type:
Caregiver Certification Form

When uploading the copy of an ITA (Invitational Travel Authorization) or ITO (Invitational Travel Order), select:

Document Type:
Military Orders

When uploading documents, do not use the sample forms.

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

When uploading the Certification for Serious Health Condition, select:

Document Type:
Illness or Injury Certification

When uploading documents, do not use the sample forms.

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

When uploading the Certification for Military Leave for Qualifying Exigency form, select:

Document Type:
Military Orders

When uploading copy of appointments, events, or other qualifying exigencies

Document Type:
Military Orders

When uploading documents, do not use the sample forms

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

When uploading the Certification for Serious Health Condition, select:

Document Type:
Illness or Injury Certification Form

When uploading all other supporting bonding documentation, select:

Document Type:
Proof of Birth

When uploading documents, do not use the sample forms.

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

When uploading the Bonding Statement select:

Document Type:
Bonding Certification Form

When uploading all other supporting bonding documentation, select:

Document Type:
Proof of Birth

When uploading documents, do not use the sample forms.

Documents supporting the leave reason (REQUIRED)

Different documents are required depending on your leave reason.

Your Notice of Application will include the required documents, many of which are pre-filled with your name and case number.

If you lost these forms, log into the CT Paid Leave Aflac Portal to download your Notice of Application with the pre-filled forms.

When uploading the Bonding Statement:

Document Type:
Bonding Certification Form

When uploading all other supporting bonding documentation, select:

Document Type:
Proof of Birth

When uploading documents, do not use the sample forms.